Cancellation & Refund Policies

Last Revision: 23.08.2023

 

Cancellation Policy:

  1. Customers have the right to cancel an order within 24 hours from the time of placing the order, provided the item has not been dispatched for delivery.
  2. To cancel an order, customers must contact our customer support team via the provided communication channels, including order details and reasons for cancellation.

 

Refund Policy:

  1. Refunds will be processed in accordance with the following guidelines:
    1. For cancellations made within 24 hours of placing the order, a full refund will be initiated to the original payment method.
    2. For cancellations made after 24 hours but before shipment, a refund will be initiated within the next 48 hours.
    3. No refunds will be issued for cancellations requested after the item has been dispatched for delivery.
    4. Refunds for eligible cancellations will be processed within 7-10 business days from the cancellation date.

 

Quality Inspection and Verification:

  1. Tanishka Overseas offers a paid quality inspection and verification service for customers who have doubts about the condition or authenticity of an item.
  2. Customers can request an inspection before making a purchase decision. The inspection fee is non-refundable.
  3. Inspections are conducted by qualified professionals and aim to provide accurate information about the item's condition and specifications.

 

Delivered Items and Returns:

  1. Due to the nature of our business involving second-hand, unused industrial items, refunds for delivered items will not be provided.
  2. Customers are encouraged to carefully review product descriptions, images, and specifications before making a purchase.
  3. Items damaged during transit or items delivered with defects may be eligible for replacement, subject to verification by our quality assurance team.
  4. For replacement requests, customers must notify us within 48 hours of receiving the item. Our team will assess the request and provide further instructions.

 

Dispute Resolution:

  1. In cases of disputes or discrepancies, customers are encouraged to contact our customer support team for resolution.
  2. We will strive to address concerns and disputes in a fair and timely manner.
  3. In the event that a dispute cannot be resolved through negotiation, customers may choose to pursue mediation or legal remedies as applicable by law.

 

Updates to Policy:

  1. Tanishka Overseas reserves the right to amend or update the cancellation and refund policy as necessary. Any changes will be effective immediately upon posting on our platform.
  2. Customers are advised to review the policy periodically for updates.

 

Disclaimer:

  1. This policy is subject to local laws and regulations and may vary based on jurisdiction.
  2. Tanishka Overseas's decision on cancellations and refunds is final and binding.

 

For further assistance or inquiries, please reach out to our customer support team through the provided communication channels.